Frequently Asked Questions
Everything you need to know about shopping with ApolloGem.
What materials are used in ApolloGem jewelry?
We use premium materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition and packaging to qualify for a full refund or exchange.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the ApolloGem pouch provided with your order.
Do you offer a warranty on your products?
Yes, every ApolloGem purchase comes with a 12-month manufacturer's warranty that covers any defects in materials or craftsmanship.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.